REGISTRATION CLOSED ON FRIDAY, APRIL 8
Special Safety Training Opportunity for PA Presenters Members!
International Association of Venue Managers (IAVM) Trained Crowd Manager (TCM) Safety Training Course with Mark Herrera, Director of Education (IAVM)
Located at ArtsQuests’ Musikfest Café, 101 Founders Way, Bethlehem, PA 18015
Tuesday, April 19, 9 a.m. – 1 p.m.
PA Presenters' Member Cost: $20
Join industry colleagues for a Trained Crowd Manager course on Tuesday, April 19, from 9 a.m. – 1 p.m. inside the Musikfest Café on the SteelStacks campus in Bethlehem, Pa. This training will include in-depth discussions and Q&A sessions with expert Mark Herrera, Director of Education at IAVM. Because you are a member of Pennsylvania Presenters, you are invited to partake in this training at a discounted price of only $20 per-person (PA Presenters will assume the balance of the $40 pp cost). The IAVM Trained Crowd Manager (TCM) is the first course for crowd managers to be endorsed by the National Fire Protection Association (NFPA). All attendees will receive a Trained Crowd Manager certification following the course via their email.
The TCM course will give your team the skills needed to help guide people to safety in an emergency.
Specific topics covered during the course:
1. De-escalating techniques & strategies, improving guest service team engagement
De-escalate undesired behavior while managing intense emotions leading to potentially aggressive situations. Increase your team’s observational capabilities and implement better guest services and safety and security training.
2. Trained Crowd Manager (TCM)
Develop skills needed to improve public safety, identify hazards, report problems and help protect yourself and others during an emergency. These skills provide venue operators a means to meet their obligations under the NFPA Life Safety Code.
3. Securing events through exceptional focus, performance and control in extreme situations (situational awareness)
Employees will learn to scan the environment for potential dangers and challenges while maintaining the ability to conduct normal activities. Establish mental preparation, response and mitigation of environmental threats.
Space is limited. Registration is due by Friday, April 8th. If multiple members of your organization are attending, please include all of their names.
This is a great chance to network with your industry peers while getting certified and making your events and venues safer!
About the Presenter: Mark Herrera - Director of Education, IAVM
Mark Herrera is the Director of Education for the International Association of Venue Managers. As part of his duties, Mark teaches Situational Awareness-Mindset training aimed at giving venues the tools to be safer and more secure. The training emphasizes on Exceptional Focus, Performance, and Control in Extreme Situations.
In addition, as the Director of Education for IAVM, Mark represents the Department of Homeland Security Office of Infrastructure Protection through the Public Assembly Facility Sub-Sector Council. As a representative of the Public Assemblies Facilities Sub-Sector Council he works in collaboration with the Department of Homeland Security and the Protective Security Advisor to assure that information is provided to protect our Public Facility Assemblies and all Critical Infrastructures. Mark is also on the National Fire Protection Association Technical Advisory Committee for Assembly Occupancies.
Herrera is also a seasoned law enforcement officer and trainer, having spent twenty years with the Hobbs, NM, Police Department in numerous roles including Patrol Officer, Detective for the Gang and Narcotics unit, Supervisor of the Crime Prevention Division, Field Training Officer, Honor Guard Commander, and Entry Team Leader and Tactical Sergeant for a Special Operations Unit known as S.W.A.T.
During this time, his responsibilities also included the development and implementation of security policies and procedures and security awareness programs for the Community of Hobbs.
Upon retiring from the police department, he leveraged his training background to implement security policies, procedures and training programs for the oil and gas industry and later worked as an instructor for the DHS, training 3,000 armed pilots to defend against acts of terrorism involving criminal violence or air piracy.
About International Association of Venue Managers (IAVM):
The International Association of Venue Managers (IAVM), having significant influence in a global industry, is the acknowledged organization providing superlative leadership, cutting-edge innovation, advanced education, supportive advocacy, opportunities for networking and connection to other venue professionals around the world. Committed to international membership growth and development, the IAVM is the preeminent source for all public assembly related research, information, services, and life-safety issues worldwide. IAVM provides unprecedented member value and is endowed with unlimited opportunities to partner and embrace industry affiliations.
Pennsylvania Presenters is a 501.c.3 non-profit organization incorporated in the Commonwealth of Pennsylvania.
